me755 Privacy Policy

1. Who We Are

me755 operates the online gaming platform accessible at me755.net, providing casino games, sports betting, bingo, and related entertainment services to players in the Philippines. In this Privacy Policy, references to "me755," "we," "us," or "our" refer to the me755 platform and its operating entity.

me755 acts as the data controller in respect of the personal data of registered players and visitors to the Platform. We are committed to handling your personal data responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations as administered by the National Privacy Commission of the Philippines.

2. Data We Collect

me755 collects the following categories of personal data from players and platform visitors:

2.1 Identity & Contact Data

• Full legal name, date of birth, and nationality;
• Email address and mobile phone number;
• Residential address (city, province, postal code);
• Government-issued identification document details (for KYC verification purposes).

2.2 Account & Transaction Data

• me755 username and account ID;
• Deposit and withdrawal history, including payment method details (GCash number, bank account details, PayMaya number);
• Bonus and promotional activity records;
• Game history, wagering records, and session logs.

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type;
• Pages visited, features used, and time spent on the Platform;
• Cookies and similar tracking technology data (see Section 8).

2.4 Communications Data

• Records of your communications with me755 customer support, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform.

3. How We Collect Data

me755 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, log files, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven; fraud prevention data from security service providers.

4. How We Use Your Data

me755 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your me755 account;
• Service delivery: To process deposits and withdrawals, provide access to games, and deliver customer support;
• Identity verification: To verify your identity and age (21+) in compliance with applicable gaming regulations;
• Legal compliance: To comply with anti-money laundering (AML) obligations, tax reporting requirements, and regulatory directives from PAGCOR and other authorities;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform;
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law;
• Platform improvement: To analyse usage patterns and improve the me755 platform, games, and user experience.

5. Legal Basis for Processing

me755 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the me755 Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations and PAGCOR regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

me755 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven, for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged to verify player identity and age in compliance with regulatory requirements;
• Fraud prevention and security providers: Services engaged to detect and prevent fraudulent activity on the Platform;
• Regulatory authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other government bodies, where required by law or regulatory directive;
• IT and infrastructure providers: Cloud hosting, data storage, and platform technology providers engaged to operate the me755 Platform, subject to appropriate data processing agreements.

All third-party service providers engaged by me755 are required to process personal data only in accordance with our instructions and applicable data protection law.

7. Data Retention

me755 retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or regulatory obligation. In particular:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
• KYC documentation is retained for the period required by applicable law, typically five (5) years from the date of verification;
• Customer support communications are retained for up to three (3) years;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Cookies & Tracking Technologies

me755 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting Platform functionality;
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, enabling us to improve performance and user experience;
• Functional cookies: Used to remember your language preferences, display settings, and other personalisation choices across sessions;
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns, only where you have provided consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the me755 Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Your Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in respect of your personal data held by me755:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and processed, as set out in this Privacy Policy;
• Right of access: You have the right to request a copy of the personal data me755 holds about you;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the me755 support team via live chat or by email at [email protected]. We will respond to all verified data requests within thirty (30) days of receipt.

10. Data Security

me755 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the me755 Platform;
• Encryption of sensitive data at rest, including payment method details and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, me755 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While me755 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your me755 login credentials and for notifying us immediately of any suspected unauthorised access to your account.

11. Children's Privacy

The me755 Platform is strictly intended for adults aged 21 years and above in accordance with applicable Philippine gaming regulations. me755 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and report the matter to relevant authorities where required.

If you believe that a minor has registered on the me755 Platform, please contact our support team immediately so that we can take appropriate action.

12. Changes to This Policy

me755 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how me755 protects your personal data. Your continued use of the Platform following any update constitutes your acknowledgement of the revised Policy.

13. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way me755 handles your personal data, please contact our Data Privacy team. Our Filipino-speaking support agents are available 24 hours a day, 7 days a week via live chat on the Platform.

You may also reach us by email — please note the address below is displayed as plain text only and is not a clickable link: [email protected]

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and its complaint procedures is publicly available through official Philippine government channels.